Effective Date: (1st July, 2024)

This website (the “Site”) is operated by www.sharpebespokesurfaces.co.uk. “The company,” “we,” “us,” and “our” refers to Sharpe Bespoke Surfaces. “You,” “the client,” “the customer,” and “your” refers to the person who requests our services and enters into this contract. By using our services, you agree to be bound by the following terms and conditions. If you do not agree with any of these terms, you should not proceed with our services.

Sharpe Bespoke Surfaces aims to provide first-class service to all its customers. By utilizing the services of Sharpe Bespoke Surfaces, converting an estimate sent by us, or partially or fully paying an invoice sent by us, you are entering into a contract with us.

We may at any time make changes to these terms and conditions, and you should therefore periodically visit this page to review the current terms to which you are bound. These terms and conditions apply to all purchases from us and shall apply as the binding and entire contract between the Company and the Customer, to be read in conjunction with the particulars of any estimation/quotation documentation. Nothing in these terms and conditions seeks to limit a consumer’s statutory rights under the Consumer Rights Act 2015 or any right to cancellation under the Consumer Contracts Regulations 2013.

Estimates, Acceptance, Orders, and Invoices

Estimates: Sharpe Bespoke Surfaces provides all formal estimates and quotations for products, materials, and our services via email only to info@sharpebespokesurfaces.co.uk. Estimates are prepared as a guide and are subject to change. Some floor preparation and installations may require unforeseen works/materials, incurring additional costs, which you will be notified of before any unquoted work begins. We will then prepare and email you an additional estimate/quotation. No additional works will commence without your prior agreement and payment made in full.

Acceptance: Press accept on your estimate only if you are ready to proceed with your order immediately. Upon accepting an estimate/quote sent by us, it automatically converts to an invoice. The invoice will display the company’s bank account details for payment. Accepting the estimate/quote, electronically or by any other means, signifies full acceptance and commitment to these terms and conditions, which shall apply between Sharpe Bespoke Surfaces and “you,” the Customer. If you cancel your order after accepting the estimate, a 5% charge of the invoice total will be applied. No terms or conditions stipulated by the Customer in any form whatsoever shall vary or add to these terms and conditions unless agreed by the Company in writing.

Payment Terms: Orders for flooring, materials, or dates cannot be placed or held until we have received cleared funds in full unless otherwise agreed. The Company may, at its discretion, offer a 3-stage payment structure for repeat customers or those passing our credit checks. All goods remain the property of Sharpe Bespoke Surfaces until paid for in full.

Invoices: Failure to pay on the agreed date may result in interest charges under S.6 of the Late Payment of Commercial Debts (Interest) Act 1999, claim for fixed sum compensation under S.5A of that Act, and recovery of legal action costs. Sharpe Bespoke Surfaces may employ a debt collection agency if outstanding amounts cannot be recovered within 30 working days beyond the due date, potentially followed by a County Court Summons for unrecoverable debts.

Contract: The final quote represents a written contract for the specified work at the quoted price. Verbal agreements not written into the contract are not covered. The agreement is between Sharpe Bespoke Surfaces and the client, identified as the person who requests our estimate/quotation. Sharpe Bespoke Surfaces will not communicate with anyone other than the client without written permission. Check your quotation carefully.

Cancellations: Orders & Fitting Dates

Cancellation: Notify us in writing or by email at info@sharpebespokesurfaces.co.uk one week before the project start date for cancellations/rescheduling. Cancellations after deposit incur a £250 admin fee from any returned funds. Cancellation after work begins requires payment for materials, labour, and cancellation fees. Materials may be refunded less a 30% restocking fee.

Fitting Dates: A surcharge of £225 per man per day applies for installation date changes within seven days of the agreed date. To change your fitting date, contact us as soon as possible at info@sharpebespokesurfaces.co.uk.

Orders: Stock products can be canceled and returned up to 14 days after delivery. Bespoke products and orders are non-returnable once manufactured. Returns require an account manager’s agreement and are subject to a 30% restocking fee, accepted only in perfect re-sellable condition.

Carpets: Cut lengths of carpet or bespoke flooring are non-returnable and non-cancellable once cut. Cancellations after cutting incur the carpet cost. Contact your account manager at info@sharpebespokesurfaces.co.uk for cancellations.

Delivery: Delivery drivers may assist with bringing flooring inside but are not responsible for any damage. Inspect your order upon delivery.

Pre-installation: Clear the room of furniture, belongings, and existing flooring. Skirting removal or non-clearance incurs additional charges or cancellation fees.

Our Fitters: Are not liable for damage during skirting removal, floor inspection, old flooring removal, or new flooring installation. We do not move items or work in the same area as other tradesmen. Ensure electricity, lighting, and heating are available for installation.

Fixtures & Door Easing: Adjustments may be needed for fixtures, plinths, white goods, and doors after subfloor raising. We are not responsible for additional costs.

Customer’s Property and Furniture: It is the client’s responsibility to protect or remove valuables, wall hangings, and electrical goods. Assistance with bulky items incurs an additional charge and must be arranged prior to fitting.

Subfloor Preparation Works: Details provided for Damp Proof Membrane, Plywood Overlaying, and Screeding standards.

Floor Installation: Timescales provided may extend due to unforeseen circumstances. We aim to complete as efficiently as possible.

Excess Waste: Waste is not removed by us; excess will be bagged and left respectfully.

Post Installation

Installation Guarantee: Services are guaranteed against defects for 24 months following completion, with Sharpe Bespoke Surfaces addressing any issues as soon as possible.

Product Warranty: Our work is guaranteed for 24 months after installation. Misuse, moisture issues, building faults, or incorrect after-care void the warranty.

Completion of the Project – Sign Off: The client or a representative must be available for final sign-off. Absence implies satisfaction with the project and full payment due. For out-of-UK clients, a 10-day period is provided for satisfaction confirmation.

Scrapes, Scratches, and Damage: Expectations set for carpet and flooring installation. Client responsibility for touch-ups.

Breakage or Damage and dissatisfaction: Must be reported within 24 hours, with Sharpe Bespoke Surfaces given the opportunity to remedy using our tradespeople.

Snagging: Late payments subject to interest. Issues post-completion will be addressed once outstanding balances are settled.

Complaints and Dispute Resolution: Complaints must follow our procedure, detailed from writing to the Customer Service Department to dispute resolution, including contact information.

Company Details: Sharpe Bespoke Surfaces, Norwich, NR1 Email: info@sharpebespokesurfaces.co.uk